Privacy Policy
Last Updated: June 30, 2025
1. Introduction
Performance Emissions Ltd ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.performanceemissions.com, use our services, or interact with us.
Our Details:
Company: Performance Emissions Ltd
Address: Unit 12, Prince Of Wales Industrial Estate, Darren Drive, Abercarn, Gwent, NP11 5AR
Contact: info@performanceemissions.com
2. Information We Collect
Personal Information
We may collect the following types of personal information:
Name and contact details (email, phone, address)
Company information and job title
Vehicle fleet details and specifications
Payment and billing information
Communication records and correspondence
Website usage data and analytics
Technical Information
IP addresses and device identifiers
Browser type and version
Operating system and platform
Website navigation patterns
Cookies and similar tracking technologies
3. How We Use Your Information
We use your personal information for:
Product Supply: Processing orders for fuel conditioners and tablets
Customer Service: Responding to inquiries and providing technical support
Business Development: Managing B2B relationships and partnerships
Marketing: Sending promotional materials about our fuel efficiency solutions (with consent)
Compliance: Meeting regulatory requirements and maintaining ISO 9001 standards
Analytics: Improving our website and services through usage analysis
4. Legal Basis for Processing
Under UK GDPR, we process your data based on:
Contract Performance: Fulfilling orders and service agreements
Legitimate Interests: Business development, customer service, and operational efficiency
Consent: Marketing communications and non-essential cookies
Legal Obligation: Compliance with regulations and safety standards
5. Information Sharing and Disclosure
We may share your information with:
Service Providers: Third-party vendors supporting our operations (payment processors, shipping companies, IT services)
Business Partners: Authorized distributors and strategic partners (with your consent)
Regulatory Bodies: When required by law or for compliance purposes
Professional Advisors: Legal, financial, and business consultants
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organisational measures to protect your data:
Secure data transmission and storage
Access controls and authentication
Regular security assessments
Staff training on data protection
Incident response procedures
7. International Transfers
Your data may be transferred outside the UK/EEA for:
Cloud storage and processing services
International business partnerships
Customer support operations
We ensure adequate protection through appropriate safeguards and transfer mechanisms.
8. Data Retention
We retain your personal information for:
Customer Records: 7 years after last transaction (for accounting and warranty purposes)
Marketing Data: Until you withdraw consent or 3 years of inactivity
Website Analytics: 26 months maximum
Legal Requirements: As required by applicable laws
9. Your Rights
Under UK GDPR, you have the right to:
Access: Request copies of your personal information
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data (subject to legal requirements)
Restriction: Limit how we process your data
Portability: Receive your data in a structured format
Objection: Object to processing based on legitimate interests
Withdraw Consent: For marketing and non-essential processing
To exercise these rights, contact us at info@performanceemissions.com
10. Cookies and Tracking
Our website uses cookies for:
Essential functionality and security
Performance analytics (with consent)
Marketing and advertising (with consent)
You can manage cookie preferences through your browser settings or our cookie consent tool.
11. Marketing Communications
We may send you marketing communications about:
New fuel conditioner products and formulations
Industry insights and fuel efficiency tips
Special offers and promotions
Company updates and certifications
You can opt out at any time using the unsubscribe link in emails or by contacting us directly.
12. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.
13. Children's Privacy
Our services are not intended for individuals under 16. We do not knowingly collect personal information from children.
14. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes through our website or direct communication.
15. Contact Information
For privacy-related questions or concerns:
Email: info@performanceemissions.com
Phone: 02920 695195
Address: Unit 12, Prince Of Wales Industrial Estate, Darren Drive, Abercarn, Gwent, NP11 5AR
For data protection complaints, you can also contact the Information Commissioner's Office (ICO) at ico.org.uk.